Bishop & Associates has completed its biennial U.S. customer survey, which evaluated 52 connector manufacturers. A total of 390 of your peers answered 19 questions relating to important issues such as quality, pricing, delivery, lead times, technical support, and more.

The distribution of responses by sales channel is shown in the following pie chart:

chart1

The Top 10 Best Performers in Product Quality

Survey participants were asked: What is your overall satisfaction with the quality of products? Survey participants answered the question based on the following:

6 = Extremely satisfied
5 = Very satisfied
4 = Satisfied
3 = Dissatisfied
2 = Very dissatisfied
1 = Extremely dissatisfied

The following table identifies the top 10 companies that received the highest customer evaluations for product quality and their respective average score. Note that the 2016 average score for all companies in the product quality category was 4.686, which is down slightly from the 2014 score of 4.697.

chart2

Samtec, Kycon, and ODU Connection Systems placed first, second, and third, respectively, for product quality in the 2016 U.S. Customer Survey.

The following table is a comparison of this year’s 10 top connector manufacturers’ product quality ranking and average score versus the previous four years in which the survey was conducted.

chart3

Samtec placed first or second in the last four surveys and fifth in 2009. ODU experienced the largest increase in rank from 2014 to 2016, jumping from number 22 to third place. In the past five U.S. surveys, only three companies, Samtec, Kycon, and Phoenix Contact, maintained top 10 standing in the best performance for product quality.

This is the second of five articles related to the results of the 2016 Bishop & Associates U.S. Customer Satisfaction Survey of the Electronic Connector Industry. The articles to follow will further highlight the top 10 companies based on delivery timeliness, price competitiveness, and website evaluation. To purchase the full report, call Bishop & Associates at 630-443-2702.

Ronald E. Bishop


Ronald E. Bishop

Ronald E. Bishop founded Bishop & Associates Inc., a market research firm that specializes in the world electronic connector industry, in 1985. The firm publishes a monthly newsletter titled “The Bishop Report,” and the twice-monthly digital publication Connector Supplier.

The reports, produced by a staff of 20 researchers, focus on geographic regions, end-user equipment markets, connector products, and interconnect technologies.

The firm also provides executive placement services and conducts multi-client studies and customer surveys, and assists in merger and acquisition activity.  View other posts from Ronald E. Bishop.

 

Statements of fact and or opinions expressed in MarketEYE by its contributors are the responsibility of the authors alone and do not imply an opinion of the officers or the representatives of TTI, Inc.

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